Common Questions

Does Wizard Energy sell electricity or energy?
We do not. We help you get it cheaper and also save you invaluable days of hassles, headaches and complications in dealing with the 20+ retail energy companies in the competitive marketplace.

Can’t I do this on my own?
Wizard Energy can actually get you better energy prices than going directly to a provider, and we back it up with advice, service, and support. We are easy and fast to engage. If need be, we also help you deal with the energy company if problems arise. We have the experience and wisdom that come from completing thousands of contracts.

Does everyone have the power to choose their electric provider?
No. City-owned utilities and member-owned electric cooperatives have the option of giving their customers a choice of providers, or keeping things the way they are today.
To see if competition is active in your state, visit our page on deregulated energy markets. If you live in Texas, click here to see if you are in a deregulated region.

If I switch providers, will my electric service be just as reliable?
Yes. No matter which retail electricity company you choose, your electricity will continue to be delivered safely and reliably by the same Transmission and Distribution Utility, which responds to service needs and continues to maintain the poles and wires.

What are the benefits of being able to choose?
Lower prices, customer service, or using renewable or green energy sources.

Is there a penalty for changing providers?
No, but Wizard Energy is cautious when we need to break an existing contract. Often there are penalties if you break your contract, so we will clarify if the savings from the switch will justify the cost. We always work in your best interest.

If I sign up with a new provider, when will the switch happen?
Typically, new service will begin within 7 business days. Before you are switched, you will receive written confirmation in the mail. You will receive your first electric bill from your new electric provider on the following billing cycle.

Do I have a right to cancel?
Yes. You may cancel within 3 days from when you receive your terms of service agreement by contacting the electric provider. If you are hand-delivered a terms of service agreement or sign up on the Internet, there is a 3-day cancellation period. The confirmation that will be mailed to you will also provide a way to cancel your switch.

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